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Google Maps

Google Earth


Google Maps

Trouble Accessing the Maps

If you are having issues accessing the maps, clearing your browser's cache may resolve the problem that you're experiencing. Please follow the instructions below that correspond to the browser that you're using:

MICROSOFT INTERNET EXPLORER VERSION 6.0 OR LATER
1. Open IE and click "Tools."
2. Select "Internet Options."
3. Click "General" if it isn't already selected.
4. Under the heading "Temporary Internet files," click "Delete Files...."
5. Click "OK" to exit.

MOZILLA FIREFOX VERSION 0.8 OR LATER
1. Open Firefox and go to the "Tools" menu.
2. Select "Options."
3. Select the "Privacy" icon in the left panel.

Within the Privacy settings, you'll see several items:
1. History
2. Saved information
3. Saved passwords
4. Download manager history
5. Cookies
6. Cache

Click the button to the right of a category to clear that category's history. You may also click "Clear All" at the bottom to delete the content in all categories. (Please note that this particular procedure will also delete your cookies).

NETSCAPE VERSION 7.1 OR LATER
1. Open Netscape and click "Edit" at the top of the page.
2. Select "Preferences."
3. Click the triangle to the left of the "Advanced" heading to expand the
category.
4. Select "Cache," then click "Clear Cache."
5. Click "OK."

MOZILLA BROWSER VERSION 1.4 OR LATER
1. Open Mozilla and go to the "Edit" menu.
2. Select "Preferences."
3. Collapse the "Advanced" menu in the left-hand column.
4. Select "Cache."
5. Click "Clear cache."

OPERA BROWSER VERSION 7.5 OR LATER
1. Open Opera and go to the "Tools" menu.
2. Select "Preferences."
3. Under the "Network" heading, click "History and cache."
4. Click "Empty now."
5. Click "OK" to exit.

SAFARI BROWSER VERSION 1.2.5 OR LATER:
1. In Safari, go to the "Safari" menu.
2. Click "Empty Cache."

You can also click "Reset Safari" under the Safari drop-down menu to clear all of Safari's saved history and cache. (For additional assistance, please visit the Safari support center at http://www.info.apple.com/usen/safari/.)

Difficulties While Using Internet Explorer

If you're having trouble using Google Local with your Microsoft Internet Explorer browser, please try the steps below to see if any of them resolves the problem:

CLEAR THE BROWSER'S CACHE

Clearing your browser's cache may resolve the problem you're experiencing. To do so in Internet Explorer 6.0 or later:

1. Open IE and click "Tools."
2. Select "Internet Options."
3. Click "General," if it isn't already selected.
4. Under the heading "Temporary Internet files," click "Delete Files...."
5. Click "OK" to exit.

MAKE SURE JAVASCRIPT, ACTIVEX, AND "BINARY BEHAVIORS" ARE ENABLED

To enable these browser settings in IE:

1. Click "Tools" > "Internet Options."
2. Click the "Security" tab.
3. Click the "Custom Level" button.
4. Verify that the "Enable" button next to "Run ActiveX controls and plug-ins" is selected.
5. Verify that the "Enable" button next to Binary and script behaviors is selected.
6. Verify that the Enable button under Active scripting is selected.
7. Click OK, then click OK again to save your changes.

The easiest and safest way to enable our maps in your browser is to add "local.google.com" to your list of trusted sites in Internet Explorer. To do this:

1. Click "Tools" > "Internet Options."
2. Click the "Security" tab.
3. Select the "Trusted sites" icon, and click the "Sites" button.
4. Un-check the box "Require server verification ( https: ) for all sites in this zone."
5. In the "Add this Web site to the zone:" text box, type "maps.google.com" (without quotes) and click "Add."
6. Click OK, then click OK again to save your changes.

UPDATE THE "SCRIPTING ENGINE" OF YOUR SYSTEM

Google Maps takes advantage of several advanced browser features. If your browser appears not to load Maps properly, you may need to update your "scripting engine." You can obtain the latest scripting engine directly from Microsoft:

1. For Windows XP and 2000, visit http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

2. For Windows 98, ME, or NT 4.0, visit http://www.microsoft.com/downloads/details.aspx?FamilyId=0A8A18F6-249C-4A72-BFCF-FC6AF26DC390&displaylang=en

You'll probably need to restart your system after performing this update. Once you restart your system, try Maps again to see if this step resolved your difficulty. If this didn't resolve your difficulty, you may want to try the next step.

INSTALL THE LATEST VERSION OF DIRECTX

Some IE users have reported that installing the latest version (9.0c) of DirectX resolves the difficulties they've experienced. To install DirectX, please visit http://www.microsoft.com/windows/directx/default.aspx

CHECK FOR SECURITY SETTINGS OR BROWSER PLUG-INS

Some security programs and third-party browser plug-ins are designed to modify webpage content and may interfere with Google Maps. If applicable, please try temporarily disabling components that may disable our maps in your browser.

Maps Don't Appear (not using Internet Explorer)

Reconfiguring the way your browser handles JavaScript may resolve this problem. Please follow the instructions below specific to the browser you're currently using.

MOZILLA FIREFOX VERSIONS 0.8 OR LATER:
For Windows and Mac OS X:
1. Type "about:config" (without quotes) in the browser's address bar.
2. Type "dom.disable_image" (without quotes) in the Filter field.
3. If the value for "dom.disable_image_src_set" is set to TRUE, double click it to change it to FALSE.

NETSCAPE VERSION 7.1 OR LATER
For Windows and Mac OS X:
1. Type "about:config" (without quotes) in the browser's address bar.
2. Type "dom.disable_image" (without quotes) in the Filter field.
3. If the value for "dom.disable_image_src_set" is set to TRUE, double-click it to change it to FALSE.

MOZILLA BROWSER VERSION 1.4 OR LATER
For Windows and Mac OS X:
1. Type "about:config" (without quotes) in the browser's address bar.
2. Type "dom.disable_image" (without quotes) in the Filter field.
3. If the value for "dom.disable_image_src_set" is set to TRUE, double-click it to change it to FALSE.

Trouble Printing the Maps

Please note the current map printing limitations:

* Printing in "Hybrid" mode is not currently supported on any browser.

* Printing in "Satellite" mode in some browsers may be limited. This feature is fully supported only in Internet Explorer 6.0+.

* The informational and driving directions call-out windows that appear on the map will not appear on a printed map.

* The size and shape of a printed map may vary depending on the dimensions of your display. We are working to make the sizes of our printed maps more consistent.

* The maps may not print properly if you are printing via the "File" menu in your browser. We recommend using the "Print" link near the right-hand side of the interface.

Distorted Maps on Notebook Computer

We're aware of the display problem some notebook computer users may experience while viewing the maps in high resolution. For more information, please see http://support.microsoft.com/?scid=kb;EN-US;Q820286

Some individuals have reported that they were able to resolve this problem by changing the dots per inch (DPI) settings of their display to 96 DPI. To change your DPI settings to a compatible format, please follow these steps:

1. Click "Start" > "Settings" > "Control Panel."
2. Double-click on "Display."
3. Select the "Settings" tab.
4. Click "Advanced" and choose the "General" tab.
5. From the drop-down menu under "Display," change the DPI setting to "Normal Size (96 DPI)" and click "OK."
6. Click "OK" again to apply the changes.

Windows may require a restart to fully apply the changes. Note that you can revert back to 120 DPI by repeating the steps above. Simply select "Large size (120 DPI)" from the drop-down menu in step five.

System Requirements

Google Maps currently supports the following web browsers:

* IE 6.0+
* Firefox 0.8+
* Safari 1.2.4+
* Netscape 7.1+
* Mozilla 1.4+
* Opera 8.02+

 

Google Earth

How to install Google Earth

If you have not yet downloaded Google Earth, please visit http://earth.google.com/download-earth.html to download and install our software. Once this has been completed, you should automatically be able to open the software and begin using Google Earth.

If you do automatically launch Google Earth, an existing Keyhole 2 LT or NV account may have been installed on that machine. Please enter the password associated with the account that should appear. If you do not recall this password, please visit:

http://earth.google.com/support/bin/answer.py?answer=20786&topic=1136

Once you provide this password and click the Login button you will be taken a dialog box which will have the option to Run Google Earth in Free Mode. Please click this button and enjoy Google Earth.

Using Google Earth

A Getting Started guide, with useful hints and tips is available at:
http://www.keyhole.com/GoogleEarthHelp/GoogleEarth.htm

Broken Link/Doesn't Open

If the Google Earth link takes you to an error page when left clicked, right click on the link and choose 'Save As'. Save the link to your computer and then open it.

Opening a Bookmark

When you see a Google Earth icon in a property listing, you can view the location in Google Earth by clicking on the link and choosing 'Open' when presented with a dialog box. Alternatively, you may 'Save' the bookmark and open it in the future.

System Requirements

Minimum Configuration
---------------------
- Microsoft Windows 2000 or XP
- Pentium 3, 500Mhz
- 128M RAM
- 400MB disk space
- Network speed: 128Kbits/sec
- 3D-capable video card with 16Mbytes of VRAM
- 1024x768, "16-bit High Color" screen

Recommended Configuration
-------------------------
- Microsoft Windows XP
- Pentium 4 2.4GHz+ or AMD 2400xp+
- 512M RAM
- 2 GB of free disk space
- Network speed: 768 Kbits/sec or better (DSL/Cable)
- 3D-capable video card with 32 MB of VRAM or greater
- 1280x1024, "32-bit True Color" screen

Please also be aware that the following graphics cards will not run Google Earth:
- ATI Rage Mobility
- ATI XPERT
- ATI 3D Rage

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